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Building relationships - aim to exceed expectations

Building relationships - aim to exceed expectations
£15.00 per seat

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This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service. This course covers the learning outcomes and assessment criteria to complete Unit B11 – Improve the customer relationship.


  • Improve communication with their customers
  • Balance the needs of their customer and their organisation
  • Exceed customer expectations to develop the relationship
  • Know and understand how to improve the customer relationship