Since 1999, Maguire has developed learning interventions based on ‘The Pathway to Excellence’ philosophy and this approach demands that training should not be merely about course delivery, but measureable outcomes. Read more...
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Managing Customer Relationships
Aim: The delegate will learn how manage a customer relationship in order to make the most of every opportunity.
By the end of this module the delegate can:
- Understand the importance of customer loyalty
- Explain how to delight the customer through managing expectations
- Describe how to turn complaints to advantages
- Give examples of how to proactively build relationships