Since 1999, Maguire has developed learning interventions based on ‘The Pathway to Excellence’ philosophy and this approach demands that training should not be merely about course delivery, but measureable outcomes. Read more...
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Consultative Sellingfrom £36.00
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Telephone Techniquesfrom £36.00
Handling Difficult People/Situationsfrom £36.00
Maximising Incoming Business
Aim: The delegate will learn about the essentials of dealing with incoming calls and enquiries and how to make the most of every opportunity.
By the end of this module the delegate can:
- Explain how much opportunity there is in incoming business
- Describe 7 key questioning areas
- Identify how to create need
- Demonstrate how to use gentle bargaining to ensure commitment