Since 1999, Maguire has developed learning interventions based on ‘The Pathway to Excellence’ philosophy and this approach demands that training should not be merely about course delivery, but measureable outcomes. Read more...
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Questioning & Listening Skills
Aim: The delegate will understand the how to utilise powerful questioning techniques and the value of learning how to actively listen.
By the end of this module the delegate can:
- Demonstrate the importance of probing and awareness of the 70/30 rule
- Explain the 5 strategic questioning areas
- DEmploy open questions in all communications
- Describe the classic barriers to listening and how to overcome them