Since 1999, Maguire has developed learning interventions based on ‘The Pathway to Excellence’ philosophy and this approach demands that training should not be merely about course delivery, but measureable outcomes. Read more...
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Aim: The delegate will learn how to use the telephone effectively using various techniques to help build rapport and ensure a successful transaction.
By the end of this module the delegate can:
- Describe how to quickly assess a customer's mood on the telephone
- Demonstrate using your voice for maximum effect
- Define how to select language to engage and inspire others
- Explain when it is best to speak and when to be silent