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Telephone Techniques

Telephone Techniques
(1)
£36.00 per seat

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Course Overview

Aim: The delegate will learn how to use the telephone effectively using various techniques to help build rapport and ensure a successful transaction.

Learning outcomes:

By the end of this module the delegate can:

  • Describe how to quickly assess a customer's mood on the telephone
  • Demonstrate using your voice for maximum effect
  • Define how to select language to engage and inspire others
  • Explain when it is best to speak and when to be silent