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Care Certificate England
15 courses, from £10.00Other Courses From This Provider

Violence and Aggression in the Workplace
from £21.60Overview
This module explores the interaction between the organisation and its customers. We will look at the importance of knowing your product, building a rapport and understanding the customer's needs. You must gather information, present solutions, handle objections and gain commitment to make the sale.
Learning Objectives
- Explore the interaction between the organisation and its customers
- Look at the importance of knowing your product, building a rapport and understanding the customers needs