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Care Certificate England
15 courses, from £10.00Other Courses From This Provider

Violence and Aggression in the Workplace
from £21.60Overview
Emotional Intelligence is your ability to positively manage your own and other people?s feelings during interactions. Emotional Intelligence is a key skill for the modern manager. This module will examine the six steps involved in communicating with emotional intelligence. Carrying out the actions in these six steps will help you to build solid, trustworthy and open relationships with your colleagues.
Learning Objectives
- Examine the six steps involved in communicating with emotional intelligence
- Explain how to build solid, trustworthy and open relationships with your colleagues.