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This course looks at all aspects of communication; what it is, the barriers of communication and the communication process.


At the end of the course, trainees will be able to:

  • Define Communication
  • Sequence the key steps of the communication process
  • Identify common barriers to effective communication
  • Differentiate between effective and ineffective communication
  • Appreciate the different methods of communication
  • Recognise the importance of tailoring your communication to the receiver
  • Take action to refine your message
  • Distinguish between the 7Cs model to improve your communication