CPL Online, part of the CPL Training Group, came into their own in 2009 with a mission to develop market-leading e-Learning courses. Their online courses are constructed for maximum impact using animation, imagery, gaming technology, and voice-over commentary. Read more...
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Care Certificate England15 courses, from £10.00
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About the course
Everyone wants to work in an environment in which they feel safe and supported, and in which the potential for conflict is understood and managed properly. Studying this course will enable you to make your contribution to establishing a workplace culture in which negative conflict becomes unacceptable without stifling the creative conflict of ideas that drives organisations forward. In this course, you will learn:
- How good communication can assist in the management of conflict
- How to recognise and identify the signs of conflict and what steps you can take to resolve conflicts at work