Engaging video and e-learning content for social housing and care. e-learning WMB place video presenters into interactive virtual e-learning worlds to produce e-learning that initially looks like a corporate video, but has all the interactivity (and more) of traditional e-learning. Read more...


Customer Service General

Customer Service General
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£27.60 per seat

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Overview

This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers.

Learning Objectives/Outcomes

  • Brand and Image
  • Internal and External Influences on an Organisation
  • Service Offers and Dealing With Complaints
  • Non-verbal Communication
  • Managing Customer Expectations
  • Monitoring Systems

Target Audience

Business and corporate