Engaging video and e-learning content for social housing and care. e-learning WMB place video presenters into interactive virtual e-learning worlds to produce e-learning that initially looks like a corporate video, but has all the interactivity (and more) of traditional e-learning. Read more...
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Care Certificate England
15 courses, from £10.00Other Courses From This Provider
Overview
By the end of the e-learning you will better be able to demonstrate what body language to avoid during conversations and techniques to use to deal with them and create a rapport with customers.
Learning Objectives/Outcomes
- Demonstrate what body language to avoid during conversations
- Demonstrate the techniques to use to deal with challenging conversations
- Create a rapport when dealing with customers
- Avoid Conflict
Target Audience
Business and corporate
