Engaging video and e-learning content for social housing and care. e-learning WMB place video presenters into interactive virtual e-learning worlds to produce e-learning that initially looks like a corporate video, but has all the interactivity (and more) of traditional e-learning. Read more...
Other Courses From This Provider
Managing Disciplinary Issues4.7 from £27.60
Time Management4.5 from £27.60
Dealing with Grievance Issues4 from £27.60
Complaints Handling3 from £27.60
Managing Conflict and Resilience Introduction
This e-Learning module on Managing Conflict & Resilience is aimed at Housing staff working in property maintenance. The training covers the impact conflict has on a business and how to control and improve skills to increase individual resilience.
- Demonstrate what body language to avoid during conversations
- Demonstrate the techniques to use to deal with challenging conversations
- Create a rapport when dealing with customers
- Avoid Conflict
Business and corporate