Engaging video and e-learning content for social housing and care. e-learning WMB place video presenters into interactive virtual e-learning worlds to produce e-learning that initially looks like a corporate video, but has all the interactivity (and more) of traditional e-learning. Read more...


Managing Conflict and Resilience Introduction

Managing Conflict and Resilience Introduction
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£27.60 per seat

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Overview

This e-Learning module on Managing Conflict & Resilience is aimed at Housing staff working in property maintenance. The training covers the impact conflict has on a business and how to control and improve skills to increase individual resilience.

Learning Objectives/Outcomes

  • Demonstrate what body language to avoid during conversations
  • Demonstrate the techniques to use to deal with challenging conversations
  • Create a rapport when dealing with customers
  • Avoid Conflict

Target Audience

Business and corporate