At eltalking we make difficult conversations easy. Drawing on our own experience as managers, we have developed a toolbox of digital learning resources: e-learning modules, videos and e-book checklists that show how to handle difficult conversations. Read more...
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Care Certificate England15 courses, from £10.00
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Interpersonal Communication styles
This elearning video course will help you review your own interpersonal communication style and pick up assertive techniques to make your communication with others effective. The course includes a film clip to see and hear how not, and how, to sound and another video on how to receive feedback.
- Review the different communication styles
- Identify the benefits of assertive communication
- Tips and techniques on how to handle some tricky situations
- How to receive criticism constructively
30 minutes including two videos