At eltalking we make difficult conversations easy. Drawing on our own experience as managers, we have developed a toolbox of digital learning resources: e-learning modules, videos and e-book checklists that show how to handle difficult conversations. Read more...
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Care Certificate England
15 courses, from £10.00Other Courses From This Provider
Course Overview
Chairing a Grievance Meeting can be daunting so this elearning video course shows, with a video and interactive material, how to lead the meeting, techniques to use during, and highlights the legal compliance issues you should be aware of.
The short e-learning video and interactive content should give you the confidence to lead that important meeting to get the best result possible result.
Course Objectives
- Identify the best approach to get a constructive outcome for all
- Identify actions to be legally compliant
- Question and listen effectively
- Clarify the level of care needed to find the right solution
Duration
20 minutes including one video clip