At eltalking we make difficult conversations easy. Drawing on our own experience as managers, we have developed a toolbox of digital learning resources: e-learning modules, videos and e-book checklists that show how to handle difficult conversations. Read more...
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Care Certificate England15 courses, from £10.00
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The Informal Performance Review
This elearning video course shows how to structure a potentially difficult discussion with a team leader without making them defensive.
In this case the team leader is not managing the performance of the team, but the skills you pick up on this course are the same for any difficult conversation with an employee who is not meeting performance standards. The course includes a video showing how it can be done.
- How to use the "wide frame" approach to feedback
- Structure the conversation to minimise defensive reactions and maximise buy in
- Identify the underlying cause rather than just deal with the effects
- Use a coaching style to encourage reflection and self awareness
20 minutes including one video clip