Our exciting library of courses has been developed in the UK and covers key skill areas from Leadership Essentials to Microsoft Office or Health and Safety. We know that companies need a learning solution specific to their need and we don’t hesitate to either customise existing eLearning courses or develop from scratch if required. Read more...
Buy in a bundle and save
Care Certificate England15 courses, from £10.00
Other Courses From This Provider
Customer Service - Matching Needs
Making a Customer feel valued can only be achieved by knowing what they need. The most successful Customer Service people understand and appreciate what their customers need rather than what they think they want.
This course will explain why you should treat each customer as an individual and also be aware of their level of knowledge and experience. Find out what they want to spend and as you guide them respond to their mood and pace. Finally the course reminds you remember that a positive attitude and good communication can transform a customer into a satisfied customer!
This course helps learners to translate your product, service and organisation knowledge into sound advice and then give full, individualised attention to the customers. Learn how to handle objections positively and professionally, seeking opportunities to provide enhanced customer service and increase customer value and loyalty.
- Using your product knowledge and professional judgement to deliver best advice
- Handling objections calmly and professionally
- Proposing solutions with products which may also suit them
- Focusing at all times on the customer’s needs and wants, giving them your full attention
Anyone involved in selling to the public