Our exciting library of courses has been developed in the UK and covers key skill areas from Leadership Essentials to Microsoft Office or Health and Safety. We know that companies need a learning solution specific to their need and we don’t hesitate to either customise existing eLearning courses or develop from scratch if required. Read more...
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Can you turn a complaint into an opportunity? Discover how to adopt a positive attitude and fix the problem sensitively by following a systematic process. Learn how to avoid the pitfalls that delay resolution and how to look for the opportunities to create customer loyalty.
- Understand how complaints can benefit your business
- Adopt a positive attitude towards complaints
- Understand the importance of a consistent complaint resolution process
- Understand the aim of each step in the complaint resolution model you decide to adopt
- Recognise and avoid the common pitfalls which annoy customers and delay resolutionres
Anyone working in a customer facing role